IT Product Support Coordinator with French | Hybrid

Náplň práce

Do you have some experience in customer service or IT support?

Do you want to learn more?

Would you like to work daily with a complex program, learn it and share your knowledge with the company's B2B clients?



Do you speak English and French?


The company is all about professional growth; this position is just the beginning of your path.

These will be your daily IT Product Support Coordinator responsibilities:
- Serving as product support for the company's B2B clients
- Resolving customers' cases and attending to their needs
- Identification and documentation of technical issues, product solutions
- Empathetic approach toward customers and their needs
- Escalation of more complex issues
- Contribution to project management of product solutions, process improvements, troubleshooting
- Not only escalating issues, but also resolving them! We are looking for a problem-solver

Požadavky

- Advanced level of spoken and written English (B2+/C1) and French (B2+/C1)
- Energetic, dynamic and proactive approach
- Any University degree OR experience in Customer Service, Sales Support, IT Support or HelpDesk
- Communication, compassion, and social skills are a must
- Problem-solving, analytical and empathetic approach
- It is a plus to have a Degree in Computer Science or similar (not needed)

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